Dreamland Toys Refund Policy

At Dreamland Toys, we prioritize your satisfaction and strive to provide an exceptional shopping experience. We understand that buying toys is not just about the products themselves, but about creating joyful moments and magical memories for you and your family. Therefore, we have established this refund policy to ensure clarity and fairness in all transactions.

1. Eligibility for Refunds

We accept refunds for items that are unused, unaltered, and in their original packaging. To be eligible for a refund, the following conditions must be met:

  • The request for a refund must be made within 30 days from the date of delivery.
  • The item must be free from any signs of use or damage.
  • All original tags, packaging, and accessories must accompany the item.

Please note that due to the nature of our curated selection, we do not accept exchanges. We encourage you to carefully choose your items before completing your purchase, as each toy is specifically chosen to spark imagination and joy.

2. Initiating a Refund Request

To initiate a refund, please follow these steps:

  • Contact our customer service team at [customer service email] or call us at [customer service phone number]. Provide your order number and a brief explanation of your refund request.
  • Our team will guide you through the process, including how to securely package your item for return shipping.

3. Return Shipping

Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect item sent, defective product). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75; we cannot guarantee that we will receive your returned item.

4. Processing Your Refund

Once we receive your returned item and confirm its condition, we will process your refund within 7–10 business days. Refunds will be issued to the original payment method used during the purchase. Please allow additional time for your bank or credit card company to process the refund, as this can vary.

5. Non-Refundable Items

The following items are considered non-refundable:

  • Items purchased during promotional sales or clearance events.
  • Custom-made or personalized items, if applicable.
  • Gift cards or downloadable products.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue as swiftly as possible, either through a refund or replacement, depending on availability. Supporting evidence such as photographs may be necessary to expedite processing.

7. Changes to This Policy

Dreamland Toys reserves the right to modify this refund policy at any time. Any changes to the policy will be updated on our website, and we encourage our customers to review it periodically.

8. Customer Support

Our dedicated customer support team is here to assist you with any inquiries regarding our refund policy. Should you have additional questions or require further clarification, please feel free to reach out:

  • Phone: (707) 250-0808

At Dreamland Toys, we are committed to ensuring that every purchase brings joy and wonder into your home. Thank you for being a part of our community and for entrusting us with creating magical experiences for your family.